About Your Visit

Preparing For Your Visit to Acu-Na Wellness Center

We look forward to welcoming you to our sanctuary. To ensure your first visit is as seamless and relaxing as possible, please review our guest guidelines, arrival procedures, and clinic policies below.

📋 Online Intake Forms & Client Portal

Once your appointment is confirmed, you will receive a welcome email with instructions to set up your secure Healthie Portal.

• Your Wellness Hub: Through this portal, you can securely message your practitioner, manage your schedule, and complete your digital intake forms.
• Complete Before Arrival: Please make every effort to fill out and sign your intake forms via your smartphone or computer before your appointment.
• Need Assistance? If you prefer to complete your forms at our office, please arrive 20 minutes early and let us know in advance so a staff member is available to assist you on our office computer.

⏰ Cancellation Policy: We value your time and ours. We kindly require at least 24 hours' notice for any scheduling changes or cancellations.

📍 Finding Us & Arrival Protocol

• Our Location: We are nestled in the beautiful Estates of Salisbury. Look for our signature metal sunflower right by the mailbox.
• Parking & Entry: Come down our long, private driveway and park. No need to knock—we track arrivals and know you are here!
• Unwind Early: Step right inside and begin your healing journey early by relaxing in our quiet Meditation Room.

✨ Health & Safety Standards

Your peace of mind is our priority. We maintain a pristine environment utilizing clinical-grade air filters designed to trap micro-viral particles. We also schedule a strict 30-minute buffer between appointments to give your practitioner ample time to thoroughly sanitize and deep-clean all surfaces before your session begins.

💆 What to Expect During Your Session

We pride ourselves on punctuality and rarely start a session late. Your treatment begins exactly at your scheduled time:

1. The Consultation: We start by sitting down with you to discuss your current health status and long-term wellness goals.
2. The Guidance: Depending on your unique needs, your practitioner may recommend personalized lifestyle shifts, specialized Chinese herbs, targeted supplements, or complementary Acu-Na services.
3. The Treatment: You will then transition into your customized treatment, entering a state of profound, healing relaxation.

💳 Checkout, Payments, & Future Bookings

• Payment Methods: Payment is due at the time of service. We accept cash, personal checks, and all major credit cards.
• HSA/FSA Eligible: We are authorized to accept Health Savings Account (HSA) cards for qualifying treatments.
• Gratuities: If you wish to leave a gratuity for your practitioner, cash or checks are greatly preferred.
• Securing Your Next Session: Because our schedule fills up quickly, your practitioner will outline an ideal treatment plan at checkout. We highly recommend pre-booking your future sessions via the desk or your Healthie Portal to secure your preferred days and times.

🌸 Stay Connected to the Acu-Na Family

Your feedback helps our small business grow and helps others in our community discover natural healing! After your visit, please consider sharing your experience by leaving us a review on Google, Facebook, Tripadvisor, or Yelp.

Don't forget to follow our social media pages for ongoing health tips, upcoming holistic events, and exclusive featured services. Welcome to the family!